Aquaholic Gifts Singapore

Privacy Policy

  • Aquaholic Gifts Singapore (Aquaholic Gifts) respects an individual’s right to privacy and has based its privacy policy on the Personal Data Protection Act 2012 (PDPA).
  • What does this Policy Cover?

This policy:

    • sets out the principles Aquaholic Gifts follows when collecting, using, disclosing, retaining and removing personal data; and
    • describes other important topics relating to an individual’s privacy.

By purchasing goods from Aquaholic Gifts, communicating with Aquaholic Gifts through email, by telephone, in writing or by using any of Aquaholic Gifts’s other services, including the Aquaholic Gifts website, or by providing personal data to us, you agree to the collection, use and disclosure of your personal data in the manner described in this policy.

  • Collection Use and Storage of Personal Data

The type of personal data that Aquaholic Gifts may collect from individuals will depend upon the particular transaction and the dealing. Normally the personal data collected by Aquaholic Gifts may include an individual’s:

    • name, title, address;
    • personal identification and/or passport number;
    • telephone number;
    • email address and online passwords;
    • records of communications with Aquaholic Gifts;
    • responses to market surveys and contests conducted by Aquaholic Gifts or on Aquaholic Gifts’s behalf;
    • credit card or debit card information;
    • camera or video footage that identifies individuals (including CCTV footage);
    • website usage information.

Aquaholic Gifts only collects, uses and discloses personal data with an individual’s consent or deemed consent or as otherwise permitted under the PDPA or other applicable laws and regulations.

Personal Data will, generally, only be collected and used for the primary purposes of:

Aquaholic Gifts takes reasonable steps to ensure the individual is aware of:

    • conducting, improving, maintaining and developing a business relationship.
    • processing, servicing or enforcing transactions and sending related communications;
    • identification and verification purposes in connection with any of the services or products that may be supplied to individuals;
    • responding to individual’s queries;
    • administering contests or market surveys conducted by Aquaholic Gifts or on Aquaholic Gifts’s behalf
    • marketing (such as providing individuals with information about our products and promotional notices and offers); and
    • improving the Aquaholic Gifts’s website.
    • the likely use of the information;
    • the means of requesting Aquaholic Gifts on the provision of personal data that is in the possession of Aquaholic Gifts;
    • the means of withdrawing any consent in respect of the collection, use or disclosure of the personal data that is in the possession of Aquaholic Gifts;
    • the identity and contact details of the organisation;
    • any law requiring collection of the information; and
    • the main consequences of failure to provide the information.
  • How Aquaholic Gifts will disclose your Personal Data?

Aquaholic Gifts discloses personal data:

    • for the primary purpose for which it was collected; or
    • for purposes that a reasonable person will consider appropriate in the circumstances; or
    • where the individual has consented; or
    • for direct marketing by Aquaholic Gifts where consent has been given but giving individuals the opportunity to opt out of such direct marketing. Aquaholic Gifts includes its contact details in any direct marketing; or
    • where permitted under the PDPA or other applicable law or if required by law.

Aquaholic Gifts does not disclose your personal data for any secondary purposes unless your consent has been given or if so permitted or required under the PDPA or other applicable laws and regulations.

Aquaholic Gifts will not sell or license any personal data that it collects from an individual.

There may be other situations where we may collect and use personal data, which are outside a person’s reasonable expectation. When this occurs, Aquaholic Gifts is committed to providing the individual with an explanation for the possible use of the personal data when asking for the individual’s consent.

  • Accuracy and Correction of Personal Data

Aquaholic Gifts discloses personal data:

    • Aquaholic Gifts takes steps to ensure information is accurate and up-to-date by updating its records whenever changes to information come to its attention. Aquaholic Gifts disregards information which seems, on a reasonable basis, be inaccurate or out of date by reason of the time which has elapsed since it was collected or by reason of any other information in its possession.
    • If an individual has submitted personal data to Aquaholic Gifts electronically or otherwise, and would like it corrected, then a written request should be sent by email to the Privacy Officer at sales1@aquaholic.com.sg or to the address below.
    • Aquaholic Gifts will comply with an individual’s request to correct their personal data as soon as practicable.
    • If Aquaholic Gifts disagrees with any request to correct an individual’s personal data on reasonable grounds, Aquaholic Gifts shall annotate the personal data with the correction that was requested but not made.
  • Withdrawal of Consent

An individual may withdraw his consent for the collection, use or disclosure of personal data by giving Aquaholic Gifts reasonable notice by sending a written request (a) by email to the Privacy Officer at sales1@aquaholic.com.sg or (b) to the address below. Aquaholic Gifts shall inform the individual of the likely consequences of the withdrawal of the consent. Aquaholic Gifts will cease to collect, use or disclose the personal data upon such withdrawal unless otherwise permitted or required by the PDPA or other applicable laws and regulations.

  • Using our Website

As with most websites, when you visit the Aquaholic Gifts website or use an application on the Aquaholic Gifts website, Aquaholic Gifts may record anonymous information such as IP address (where not used to identify a specific individual), time, date, referring URL, pages accessed and documents downloaded, type of browser and operating system.

Aquaholic Gifts also uses “cookies”. A cookie is a small file that stays on your computer until, depending on whether it is a sessional or persistent cookie, you turn your computer off or it expires. Cookies may collect and store your personal data. You may adjust your internet browser to disable cookies. If cookies are disabled you may still use the Aquaholic Gifts website Aquaholic Gifts, but may be limited in the use of some of the features.

The Aquaholic Gifts websites may contain links to or from other websites. Aquaholic Gifts is not responsible for the privacy practices of other websites. This privacy policy applies only to the information we collect on the Aquaholic Gifts website. We encourage you to read the privacy policies of other websites you link to from Aquaholic Gifts’s website.

  • Security of your Personal Data

Aquaholic Gifts will take reasonable steps to ensure that personal data is securely stored.

Aquaholic Gifts protects personal data from misuse or loss by restricting access to the information in electronic format and by appropriate physical and communications security.

Any data destroyed is disposed of in a manner that protects the privacy of personal data in an appropriate manner.

  • Dealing with Unsolicited Information

Aquaholic Gifts takes all reasonable steps to ensure that all unsolicited information is destroyed immediately.

  • Access to Personal Data

If an individual wishes to be provided with information regarding their Personal Data that is in the possession or under the control of Aquaholic Gifts or the ways in which such Personal Data has been used or disclosed by Aquaholic Gifts in the year preceding such request, then that person needs to send a written request by email to the Privacy Officer at sales1@aquaholic.com.sg or to the address as detailed below. Aquaholic Gifts will handle such requests as soon as reasonably possible in accordance with the PDPA.

  • Anonymity when dealing with Aquaholic Gifts

Aquaholic Gifts allows individuals the option not to identify themselves when dealing with it, where practicable.

  • Cross Border Disclosure

Any personal data provided to Aquaholic Gifts may be transferred to, stored by or disclosed to an overseas recipient. For example, Aquaholic Gifts may use a server hosted overseas to store data, which may include your personal data.

Your personal data may also be processed by employees or by other third parties operating outside of Singapore, who work for Aquaholic Gifts, or by the representatives and employees of Aquaholic Gifts’s parent company.

Aquaholic Gifts will take reasonable steps, in the circumstances, before your personal data is disclosed to an overseas recipient, to ensure that the overseas recipient provide a standard of protection to personal data so transferred that is comparable to the protection under the PDPA.

  • Sensitive Information

Aquaholic Gifts does not collect sensitive information without the individual’s consent and unless it is specifically relevant and necessary for Aquaholic Gifts’s primary purposes of conducting, improving, maintaining and developing a business relationship. All sensitive information is collected and used in accordance with this privacy policy. Aquaholic Gifts does not use government identifiers (e.g. tax file numbers) to identify individuals.

  • DNC Registry

Aquaholic Gifts complies with all provisions regarding the DNC Registry under the PDPA.

  • Other Important Information

Aquaholic Gifts reserves the right to modify this privacy policy at any time. A current version of this policy will be published on Aquaholic Gifts’s website or may be obtained free of charge upon request.

  • Further Information

If you have any queries or concerns about Aquaholic Gifts’s privacy policy, please contact:

Aquaholic Gifts Singapore Privacy Officer

Aquaholic Gifts Pte Ltd

Blk 5022 Ang Mo Kio Industrial Park 2

Techpoint #03-37

Singapore 569059

Telephone : (+65) 6589 8175

Email: sales1@aquaholic.com.sg

  • The Singapore Addendum to the Aquaholic Gifts Global Privacy Policy

This addendum supplements, details or modifies the Aquaholic Gifts Global Privacy Policy in accordance with the applicable local data privacy law, its implementing rules and regulations and related issuances of the local data privacy regulator (collectively referred to herein as “Law”).

This addendum applies to the processing of personal data by Aquaholic Gifts Technologies (S) Pte Ltd., Aquaholic Gifts Singapore Pte Ltd. Aquaholic Gifts Asia Pacific Pte Ltd, Aquaholic Gifts APAC RDC Pte Ltd and Aquaholic Gifts Innovation Singapore Pte Ltd. (collectively, “Aquaholic Gifts” or “we” hereinafter). For this purpose, the term “processing” shall include, but not limited to, the collection, recording, organization, storage, updating or modification, retrieval, consultation, use, consolidation, blocking, erasure or destruction of personal data.

Personal data

Singapore law defines personal data as data, whether true or not, about an individual who can be identified from that data; or from that data and other information to which the organisation has or is likely to have access.

The personal data collected by Aquaholic Gifts may include, but not limited to, the following:

    • name, title, address;
    • personal identification and/or passport number;
    • telephone number;
    • email address and online passwords;
    • records of communications with Aquaholic Gifts;
    • responses to market surveys and contests conducted by Aquaholic Gifts or on its behalf;
    • credit card or debit card information;
    • camera or video footage that identifies individuals (including CCTV footage) installed at some parts of Aquaholic Gifts’s premises as part of its security infrastructure;
    • username, password and other identifiers when you register at Aquaholic Gifts’s website;

In processing personal data, we will take into account the nature of its sensitivity and will only process sensitive data upon the express consent of the data subject and only for purposes it was provided, or in accordance with law.

In processing sensitive data, Aquaholic Gifts will inform data subjects of the sensitive data that is necessary to fulfill the core functionality of the product or service, and the consequences of refusal to the processing, for the purpose of allowing the data subjects to decide whether or not to give consent.

Collection, Purpose of Collection and Processing of Personal Data

Personal data will, generally, only be collected and used for the primary purposes of:

    • communicating with employees, customers, contractors, suppliers, agents or any other individuals;
    • conducting, improving, maintaining and developing a business relationship and/or for employment purposes;
    • general HR administration and information required for the management of the employment relationship;
    • processing, servicing or enforcing transactions and sending related communications;
    • identifying and verifying individuals that have been supplied with any Aquaholic Gifts services or products;
    • administering customer orders or managing projects;
    • responding to an individual’s queries;
    • administering contests or market surveys conducted by Aquaholic Gifts or on Aquaholic Gifts’s behalf;
    • marketing with consent (such as providing individuals with information about Aquaholic Gifts products and promotional notices and offers);
    • processing your purchase, application, inquiry or request;
    • ensuring IT security and resource management;
    • ensuring site security;
    • compliance with applicable laws and regulations of regulatory authorities and enforcement agencies;
    • administrative purposes such as billing, payment and debt collection;
    • responding to any claim and/or legal process; and
    • improving Aquaholic Gifts’s website.

Disclosure

Aquaholic Gifts discloses personal data:

    • for the primary purpose for which it was collected; or
    • for purposes that a reasonable person will consider appropriate in the circumstances; or
    • where the individual has consented; or
    • for direct marketing by Aquaholic Gifts where consent has been given, but individuals will be given the opportunity to opt out of such direct marketing. Aquaholic Gifts includes its contact details in any direct marketing; or
    • where permitted by law;
    • to Aquaholic Gifts’s parent, related, affiliate and/or associate company;
    • in any court of law or any relevant party in connection with any claim or legal proceedings, legal firms and/or advisors, debt collection agencies, credit reporting agencies and/or credit providers;
    • to any payment agencies including, but not limited to, financial institutions for purposes of maintaining financial records, assessing or verifying credit, and facilitating payment;
    • regulatory authorities and enforcement agencies;
    • third party service providers, consultants, insurers, underwriters, auditors and advisors as well as their respective agents and/or contractors on a need to know basis; and
    • any actual or potential assignee, transferee or acquirer of any of Aquaholic Gifts’s business in connection with any corporate exercise.

Aquaholic Gifts does not disclose your personal data for any secondary purposes unless your consent has been previously obtained in accordance with law.

Aquaholic Gifts will not sell or license any personal data that it collects from an individual.

In situations where Aquaholic Gifts processes personal data outside reasonable expectations, Aquaholic Gifts will require your consent prior to processing.

Cross-border disclosure

Any personal data provided to Aquaholic Gifts may be transferred to, stored by or disclosed to an overseas recipient. For example, Aquaholic Gifts may use a server hosted overseas to store data, which may include your personal data.

Your personal data may also be processed by employees or by other third parties operating outside of Singapore in countries like the United States of America or in the European Union, who work for Aquaholic Gifts, or by the representatives and employees of Aquaholic Gifts’s parent company and affiliates.

Aquaholic Gifts will take reasonable steps, in the circumstances, before your personal data is disclosed to an overseas recipient, to ensure that the overseas recipient does not breach privacy laws in relation to your personal data. In this regard, Aquaholic Gifts has a Transborder Data Flow Agreement in place that requires foreign recipients of your personal data to provide a standard of protection comparable to the protection under the Personal Data Protection Act of 2012 (PDPA).

Data breach

Where a suspected data breach has occurred, Aquaholic Gifts will act in accordance with its data breach response plan. In the event that Aquaholic Gifts has determined that a data breach has occurred, we will notify the local data privacy regulator and affected data subject (s) in accordance with law.

Anonymity

Aquaholic Gifts gives individuals the option not to identify themselves when dealing with it, where practicable. However, if you do not provide us with the personal data that we request, our ability to handle your inquiry, request, complaint or application may be diminished.

Consent and limitation in the processing of personal data

You may choose whether or not to provide your personal data, and, if already provided, you may choose to exercise your right to object, block, or remove such personal data as provided by law. If you would like to exercise your right to object, block, or remove your consent, please contact Aquaholic Gifts using the contact details below.

In this case, however, we may not be able to adequately provide you the assistance or services you requested.

When you object, block or remove your consent, Aquaholic Gifts shall no longer process your personal data, except in cases allowed or required by law.

If you would like to update, correct or access your personal data, please contact us using the contact details below.

Inquiries and Complaints

If you have any queries or concerns about Aquaholic Gifts’s privacy policy, this addendum or about our use of your personal data, you may write to us using the following contact details:

Email: sales1@aquaholic.com.sg

Aquaholic Gifts Pte Ltd.
Attn: Data Protection Officer
Blk 5022 Ang Mo Kio Industrial Park 2
Techpoint #03-37
Singapore 569059
Telephone : (+65) 6589 8175