Complaints Policy
Submitting a Complaint
To ensure a prompt and effective resolution of your concerns, please follow these steps when submitting a complaint:
Contact Us
Send an email to sales1@aquaholic.com.sg or you can contact us by phone at (+65) 6589 8175 to submit your complaint. Please include your name, contact information, and a clear description of the issue or concern.
How We Handle Your Complaint
- Acknowledgment: We will acknowledge the receipt of your complaint within 2 business days. The acknowledgment will include a reference number for your complaint.
- Investigation: Our dedicated team will conduct a thorough investigation into your complaint, considering all relevant details and records.
- Resolution: We aim to resolve your complaint as swiftly as possible. If additional time is required, we will keep you informed of the progress and provide an estimated timeline for resolution.
- Response: Aquaholic Gifts will communicate the outcome of our investigation, along with any actions taken to address your complaint. Our goal is to provide a fair and satisfactory resolution.
If you are not satisfied with the initial resolution, you have the option to escalate your complaint and that will be channeled to the appropriate level in our organization.
Feedback
We appreciate your feedback and strive for continuous improvement. Suggestions or comments are encouraged and can be sent using the same contact information provided for complaints.
Aquaholic Gifts is committed to addressing and resolving complaints fairly and efficiently, in accordance with applicable laws and regulations. Your concerns are vital to us, and we are grateful for the opportunity to enhance your experience with our website, products, and services.
